Privacy Policy

1. Who We Are

Vynex.ai is a YouTube automation agency providing niche research, script writing, video editing, channel audit, image-based video production, and channel management services.

For the purposes of this Privacy Policy, Vynex.ai acts as the data controller for personal data collected through our website and platform. You can contact us at hello@vynex.ai.

2. Data We Collect

We collect different types of data depending on how you interact with us:

3. How We Use Your Data

We use the data we collect for the following purposes:

• To create and manage your account
• To provide and deliver the services you have purchased
• To respond to contact form submissions and support requests
• To process and record payments
• To connect and manage your YouTube channels (with your explicit permission)
• To send service-related notifications and updates
• To improve our website, platform, and service quality
• To comply with legal obligations

We do not use your data for advertising profiling, and we do not sell your data to third parties under any circumstances.

4. Legal Basis for Processing

Where applicable (e.g., for users in the EEA or UK), we process personal data on the following legal bases:

• Contract performance — to deliver services you have engaged us for
• Legitimate interests — to operate and improve our platform, prevent fraud, and ensure security
• Consent — where you have given explicit consent (e.g., connecting your YouTube account)
• Legal obligation — where we are required to process data by law

5. Data Sharing

We do not sell, rent, or trade your personal data. We may share data with:

• Service providers — third-party vendors who help us operate our platform (e.g., hosting, email delivery). These providers process data only on our instructions.
• Google / YouTube API — when you connect your YouTube account, data is exchanged with Google under Google's own privacy policy.
• Legal authorities — where required by law, court order, or to protect the rights and safety of Vynex.ai or others.

Any third-party processors we use are contractually bound to protect your data and use it only for the specified purposes.

6. Data Retention

We retain your personal data only as long as necessary:

• Account data — for as long as your account is active, plus a reasonable period after closure for legal and audit purposes
• Contact form submissions — up to 24 months
• Service records and invoices — as required by applicable tax and accounting law (typically 7 years)
• Usage logs — up to 12 months

You may request deletion of your data at any time (see Your Rights below).

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the data we hold about you
• Rectification — request correction of inaccurate data
• Erasure — request deletion of your data ("right to be forgotten")
• Portability — request your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests
• Restriction — request that we restrict processing of your data
• Withdraw consent — where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, contact us at hello@vynex.ai. We will respond within 30 days.

8. Cookies

Our website uses cookies — small text files stored on your device — to:

• Keep you logged in to your account (session cookies)
• Remember your preferences
• Protect against cross-site request forgery (CSRF tokens)

We do not use third-party advertising cookies. You can control cookies through your browser settings, though disabling essential cookies may affect platform functionality.

For more details, see our Cookie Policy.

9. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• HTTPS encryption for all data in transit
• Hashed storage of passwords (never stored in plaintext)
• Access controls limiting who can access personal data internally
• Regular security reviews

No system is completely secure. If you believe your account has been compromised, contact us immediately at hello@vynex.ai.

10. Children's Privacy

Vynex.ai is not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that a child under 16 has provided us with personal data, we will delete it promptly. If you believe a child has submitted data to us, please contact us at hello@vynex.ai.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users by email.

Continued use of our platform after changes take effect constitutes acceptance of the updated policy.

12. Contact

For any questions, requests, or concerns about this Privacy Policy or your personal data, please contact us:

• Email: hello@vynex.ai
• Website: vynex.ai/contact

If you are located in the EEA or UK and believe we have not addressed your concern adequately, you have the right to lodge a complaint with your local data protection authority.